Microsoft Dynamics CRM™ and Government Case Management for Executives

Purpose: To provide Directors and Senior Managers with the knowledge and tools needed to successfully deliver a Case Management Solution using Microsoft Dynamics CRM™. This unique course provides a blend of hands-on exercises, group discussion, and instructor lead modules. We will arm you with the knowledge you need to assess, plan and implement the new Shared Case Management System.

Who should attend:

• Project Leaders/Champions wanting to implement the Shared Case Management System in their organizations.
• Project Managers tasked with leading the implementation.
• Directors and Senior Managers that need tools to record stakeholder interactions during program delivery activities.
• What you will learn:

• Which types of program delivery activities are suited to Case Management solutions
• Visualize how Microsoft Dynamics CRM™ supports Case Management
• How to plan your implementation project
• Implementation key success factors and risks
• Helpful ideas for the Business Case for your Case Management project

When:            June 11, 2014 at 9:00 AM – 4:00 PM